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AI & Automation
AI Agents
Agents that work through a task, act in your tools and hand off to a person when needed.
What is an AI agent?
An AI agent is an AI system that can take a goal, plan the steps and use tools such as your CRM, email, calendar or a database to complete it. We build agents for specific business jobs and include approval steps and handoff to a person when a task needs judgment.
Chatbots answer questions. Agents get work done: researching a lead, drafting a proposal, updating records and booking the meeting.
What's included
- Use-case design and success criteria
- Tool connections: CRM, email, calendar, databases, APIs
- Lead research and enrichment agents
- Support agents that resolve tickets or escalate them
- Approval steps, activity logs and cost controls
- Ongoing evaluation and improvement
How we work
- 01
Discovery call
We learn how your business works, who your customers are and what a win looks like for you.
- 02
Audit & plan
We review what you have today and give you a written plan with scope, timeline and price.
- 03
Build & launch
We build, test with you, and launch. You see progress at every step.
- 04
Measure & improve
We track results against the goals we agreed on and keep improving what works.
Why ITSolutionNYC
- Developer-led. Led by Javed Latif, a senior full-stack and AI developer with 7+ years of experience.
- Louisville-based. A Louisville, Kentucky company serving local and US-wide clients.
- You own everything. Code, domains, ad accounts and data stay in your name.
- Honest reporting. Plain-English results and no guaranteed-ranking promises.
Frequently asked questions
How is an AI agent different from a chatbot?
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A chatbot mainly answers questions. An agent can take actions in your systems, like creating a CRM record, sending an email or scheduling a call, as part of completing a task.
Can agents make mistakes?
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Yes, which is why we scope them tightly, test them on real examples, and require human approval for actions that matter.
How long does it take to build an agent?
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A focused agent typically takes two to six weeks, depending on how many tools it connects to and how much testing the task needs.
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Explore AI IntegrationsSales Automation
Timely, personalized follow-ups based on deal stage.
Explore Sales AutomationLet's talk about AI Agents
Book a free 20-minute audit. You'll get honest advice on what will help your business most, even if that's not us.
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