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AI & Automation
AI Chatbots
Website and WhatsApp chatbots grounded in your services and pricing, with a human handoff.
What is an AI chatbot?
An AI chatbot for business answers customer questions instantly using your own content, such as services, prices, hours and policies, instead of generic internet knowledge. It can capture lead details, book appointments and pass the conversation to a person when needed.
Most leads go to whichever business replies first. An AI chatbot replies in seconds, day or night, and only says what your content supports.
What's included
- Chatbot trained on your website, FAQs, pricing and documents
- Website widget, WhatsApp, Facebook Messenger and Instagram DM options
- Lead capture straight into your CRM or email
- Appointment booking with your calendar
- Human handoff and conversation history
- Monthly review of conversations to improve answers
How we work
- 01
Discovery call
We learn how your business works, who your customers are and what a win looks like for you.
- 02
Audit & plan
We review what you have today and give you a written plan with scope, timeline and price.
- 03
Build & launch
We build, test with you, and launch. You see progress at every step.
- 04
Measure & improve
We track results against the goals we agreed on and keep improving what works.
Why ITSolutionNYC
- Developer-led. Led by Javed Latif, a senior full-stack and AI developer with 7+ years of experience.
- Louisville-based. A Louisville, Kentucky company serving local and US-wide clients.
- You own everything. Code, domains, ad accounts and data stay in your name.
- Honest reporting. Plain-English results and no guaranteed-ranking promises.
Frequently asked questions
Will the chatbot make things up?
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We ground the chatbot in your approved content and instruct it to say when it doesn't know and offer a human. We test it against real customer questions before launch.
Can it work on WhatsApp?
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Yes. We can connect the same chatbot to WhatsApp Business, your website and Facebook and Instagram messages.
Can it speak more than one language?
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Yes. Modern AI models handle many languages, including Spanish, Arabic and Urdu, so it can reply in the customer's language.
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Book a free 20-minute audit. You'll get honest advice on what will help your business most, even if that's not us.
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